FAQ
MY SHIPPING INFO IS INCORRECT
IF YOU WOULD LIKE TO CHANGE YOUR SHIPPING ADDRESS, PLEASE EMAIL INFO@BEAUTIFULANDSTONED.COM YOUR ORDER NUMBER AND UPDATED SHIPPING ADDRESS.
IF YOUR PACKAGE HAS SHIPPED, PLEASE CONTACT THE SHIPPING PROVIDER AND ASK THEM TO UPDATE THE SHIPPING ADDRESS. IF THE PACKAGE IS RETURNED TO OUR DISTRIBUTION CENTER, PLEASE EMAIL US FOR RESHIPMENT.
CANCEL ORDER
UNFORTUNATELY, IF YOUR ORDER HAS SHIPPED WE CANNOT OFFER A CANCELLATION. IF YOU WOULD LIKE TO CHECK IF IT'S POSSIBLE TO CANCEL YOUR ORDER, PLEASE EMAIL INFO@BEAUTIFULANDSTONED.COM YOUR ORDER NUMBER.
I WOULD LIKE TO CHANGE AN ITEM
UNFORTUNATELY, IF YOUR ORDER HAS SHIPPED WE CANNOT OFFER AN ITEM CHANGE. IF YOU WOULD LIKE TO CHECK IF IT'S POSSIBLE TO MAKE CHANGES TO THE ITEMS IN YOUR ORDER, PLEASE EMAIL INFO@BEAUTIFULANDSTONED.COM WITH YOUR ORDER NUMBER AND THE ITEM AND/OR SIZE CHANGE.
WHEN WILL I RECEIVE MY PACKAGE?
ORDERS ARE PROCESSED MONDAY-FRIDAY (EXCLUDING HOLIDAYS). PLEASE ALLOW 1-2 BUSINESS WEEKS FOR DOMESTIC SHIPMENTS AND AN ADDITIONAL 5-10 BUSINESS DAYS FOR INTERNATIONAL SHIPMENTS.
WHAT COUNTRIES DO YOU SHIP TO?
WE SHIP TO ANYWHERE IN THE WORLD. BEAUTIFUL & STONED IS NOT RESPONSIBLE FOR THE PAYMENT OF DUTIES AND TAXES.
TRACKING INFORMATION SHOWS MY PACKAGE IS DELIVERED BUT I NEVER RECEIVED IT
BEAUTIFUL & STONED DOES NOT HOLD OR ACCEPT RESPONSIBILITY FOR PACKAGES OR ITEMS LOST, STOLEN, OR STUCK IN TRANSIT WHEN BEING DELIVERED. IT IS ON THE CUSTOMER TO TRACK THEIR PACKAGE AND MAKE SURE THEY RECEIVE IT ON THE DAY IT IS EXPECTED TO DELIVER. CONCERNS OR QUESTIONS ABOUT YOUR ORDER AFTER IT HAS SHIPPED SHOULD BE MADE TO THE CARRIER DIRECTLY.
TRACKING INFORMATION SHOWS MY PACKAGE IS DELAYED
CONTACT THE SHIPPING COURIER WITH YOUR TRACKING INFORMATION, LOCATED ON YOUR SHIPPING CONFIRMATION EMAIL, TO FIND OUT THE MOST UPDATED STATUS OF YOUR PACKAGE. CONCERNS OR QUESTIONS ABOUT YOUR ORDER AFTER IT HAS SHIPPED SHOULD BE MADE TO THE CARRIER DIRECTLY.
WHAT HAPPENS IF MY PACKAGE IS RETURNED TO SENDER OR REFUSED?
IF YOUR ORDER IS RETURNED TO US BY THE SHIPPING COURIER, PLEASE CONTACT US ONCE IT IS RETURNED. ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE BUT A RESHIPMENT IS OKAY.
HOW DO I RETURN AN ITEM?
ALL ITEMS ARE FINAL SALE. WE RECOMMEND YOU VIEW OUR SIZING CHARTS BEFORE PLACING AN ORDER. THEY CAN BE FOUND ON MOST PRODUCT PAGES AS THE LAST PHOTO. IF YOU WOULD LIKE TO CHECK IF IT'S POSSIBLE TO CANCEL YOUR ORDER, PLEASE EMAIL INFO@BEAUTIFULANDSTONED.COM YOUR ORDER NUMBER.